Terms of Service

1. Who we are, and what you're agreeing to

In short: Using FairSign means you accept these terms — a contract between you and the company that runs FairSign.

FairSign is operated by [TODO: COMPANY_LEGAL_NAME], a company registered in [TODO: JURISDICTION] (“we”, “us”). You can reach us any time at [TODO: CONTACT_EMAIL].

By using FairSign — whether you sign a document, send one for signature, or just create an account — you agree to these terms. If you use FairSign for a company, you confirm you may accept these terms on its behalf.

2. What FairSign is

In short: A tool to sign your own PDFs (processed on your device) and to collect signatures from other people (through our servers).

FairSign has two modes, and they work differently on purpose:

• Self-signing. You open a PDF, place your signature, and download the result. The file is processed entirely in your browser and is never uploaded to us.
• Sending for signature. You upload a document and we deliver it to your recipients by email, track progress, and assemble the final signed copy. This mode necessarily runs through our servers — see the Privacy Policy for exactly what we store and for how long.

3. Electronic signatures: what you get from us

In short: FairSign creates simple electronic signatures with a tamper-evident audit trail. We don't issue qualified certificates, and no one can honestly promise a signature works for every document in every country.

FairSign provides simple electronic signatures (SES), as understood under the EU’s eIDAS Regulation and comparable laws such as the US ESIGN Act and UETA. We do not provide advanced or qualified electronic signatures (AES/QES), and we do not issue qualified certificates.

Every document completed through a FairSign signature request comes with a completion certificate and a tamper-evident audit trail: who viewed and signed, when, and from where, together with cryptographic fingerprints of the document, so that any later modification of the signed file or the record is detectable.

Signatures of this kind are widely used for everyday business documents. Whether an electronic signature is appropriate or enforceable for a specific document, however, depends on the document type and the law that applies to it. Some documents — for example wills, certain family-law and real-estate documents, and anything that requires notarization — may need a handwritten or qualified signature. If you are not sure, check with a lawyer before relying on any electronic signature, ours included.

FairSign is a tool, not a law firm. Nothing in the product — including any feature that summarizes or explains contract text — is legal advice.

4. Your account

In short: Log-in links go to your email, so keep that inbox secure. One Pro subscription is one sender seat.

FairSign signs you in with magic links sent to your email address. Anyone who can read your inbox can access your account, so keep that mailbox secure and tell us immediately at [TODO: CONTACT_EMAIL] if you think someone else has used your account.

A Pro subscription includes one sender seat for one person. Sharing a single seat between several people isn’t allowed — that’s what the Business plan with multiple seats is for. Keep your account details accurate so signed documents and audit records point to the right person.

5. Fair use and acceptable use

In short: Unlimited really means unlimited. We only step in on abuse: spam blasts, fraud, or unlawful documents.

On plans with unlimited signature requests: unlimited means no cap on how many requests you send. Fair use: more than 200 requests in a single day triggers a manual review; marketing blasts aren’t allowed. This is the only rule, and this paragraph is the fine print — all of it.

You also agree not to use FairSign to:

• send documents that are unlawful, fraudulent, or infringe someone else’s rights;
• impersonate another person or company, or send phishing-style requests;
• upload malware or attempt to probe, overload, or break the service or its security;
• send bulk unsolicited email of any kind through our delivery infrastructure.

The emails we send on your behalf decide our deliverability for every customer. If your sending triggers unusually high spam complaints, we may pause outgoing requests from your account while we check with you.

6. Your documents stay yours

In short: You own your documents. We only get the minimal permission needed to deliver and store them for you.

You keep all rights to the documents you sign or send. You give us only the limited permission needed to operate the service: to store, transmit, and process your documents so they can be delivered, signed, and archived as you asked. We don’t read your documents, sell them, or use them for advertising. You are responsible for having the right to use the documents you upload.

7. Billing, cancellation and refunds

In short: Cancel anytime for $0, we email you 7 days before every renewal, and every subscription has a 30-day money-back guarantee.

Payments are handled by Paddle, our merchant of record. Prices and what each plan includes are on the pricing page; there is no fine print beyond the fair-use rule in section 5.

• Cancel anytime, $0 cancellation fee. Email us and we cancel it — effective immediately, cancellation fee $0. You keep full access until the end of the period you’ve already paid for.
• No silent charges. We email you 7 days before every renewal — monthly or annual.
• 30-day money-back guarantee, no questions asked. The full rules are in the Refund Policy, which is part of these terms.

8. Deleting your account — and what we must keep

In short: Deleting your account removes your profile, templates and unfinished requests. Completed signed documents and their audit records are kept, because the other parties rely on them.

You can delete your account at any time by emailing us. Doing so deletes your profile, your templates, and any signature requests still in progress.

Completed signature requests are different. The final signed document and its audit record exist so that every party to the signature can prove what was signed, by whom, and when. They are therefore retained for [TODO: RETENTION_PERIOD — set by counsel] and are not destroyed when one party deletes their account. The stored PDF itself is still auto-deleted from our servers 30 days after completion (every party receives the final copy by email); what we retain beyond that is the audit record. The Privacy Policy explains this boundary in detail.

9. Availability and warranties

In short: We work hard to keep FairSign reliable, but we provide it “as is” and our liability is capped.

We aim for FairSign to be fast, correct, and always available, and clause-level honesty is the whole point of this product. Still, no online service can promise zero downtime or zero defects, so FairSign is provided “as is” and “as available”, without warranties beyond those we state explicitly or that the law implies and cannot be waived.

To the extent permitted by law, our total liability for claims connected to the service is capped at the amount you paid us in the 12 months before the event giving rise to the claim [TODO: LIABILITY_CAP — confirm with counsel]. Nothing in these terms limits liability that cannot lawfully be limited, and if you use FairSign as a consumer, your mandatory statutory rights are unaffected.

10. Suspension, and if we ever shut down

In short: We only suspend accounts that break these terms — and if FairSign ever winds down, you'll get months of notice and an export path.

We may suspend or close accounts that materially break these terms (for example the abuse rules in section 5). Unless the law prevents it, we’ll email you what happened and how to respond before anything permanent.

If we ever discontinue the signature-request service, we will give you at least 90 days’ notice and keep a way open for you to export your documents and audit records.

11. Governing law

In short: These terms are governed by the law of the country where the company is registered — consumers keep their local protections.

These terms are governed by the law of [TODO: JURISDICTION], and disputes go to the courts there — except that if you use FairSign as a consumer, you keep the protection of the mandatory consumer laws, and the courts, of the country you live in.

12. Changes to these terms

In short: If we change anything that matters, you'll hear about it by email at least 14 days beforehand.

We may update these terms as the product evolves. For material changes we’ll email every account holder at least 14 days before the new terms take effect. If you keep using FairSign after that date, the new terms apply; if you don’t agree, you can delete your account (section 8) or let your subscription lapse — no cancellation fee, as always.

13. Contact

In short: Questions about these terms? Email us.

[TODO: COMPANY_LEGAL_NAME] · [TODO: COMPANY_ADDRESS] · [TODO: CONTACT_EMAIL]